Dear Valued Millhouse Patient
Due to the recent concerns regarding the health and safety of our community during the COVID-19 outbreak, we want to assure you that the Millhouse Integrative Medical Centre is doing everything possible to minimise the spread and to keep our patients and staff safe.
If you are unwell with symptoms that include any of fever, sneezing, sore throat, cough or breathing difficulties (respiratory infection)
OR you have been in close contact with someone experiencing symptoms that may be Covid-19,
please call Healthline 0800 358 5453
or during the weekday Millhouse Reception on 537 4980.
You will be directed to the Community Drive-By Testing, next to East Care A&E in Botany Road, or if this is problematic, to come to the 'disabled carpark' at 130 Millhouse. Please call us from the car and a member of the medical team will see you in the car.
For other patients
To protect you from illness and allow adequate social distance from unwell people we are asking all patients to ring Reception before entering the clinic. If the waiting room becomes crowded, we will ask you to remain in your car until your doctor is ready.
We also ask that you consider:
• Having no more than one person accompanying you.
• Delaying any screening procedure (eg smears) until Covid-19 situation resolves.
• Requesting routine repeat medications online or by phone.
• Booking a phone consultation with your doctor for minor ailments
• Booking a phone consultation for WINZ & ACC certification.
We are aiming at reducing face to face consultations to 30% of patient interactions and arrangements are being made to offer video (virtual) consultations in the near future.
The clinic is cleaned multiple times throughout the day to avoid transmission of disease. We are screening all staff, patients and visitors to ensure that no one enters our facility that may have been exposed to COVID-19.
Use Respiratory Etiquette to avoid disease. Wash hands thoroughly to prevent viral transmission, exposing all skin surfaces to soap and water, for at least 20 seconds. Then dry your hands on a disposable paper towel, as wet skin aids the transmission of the virus. Remember to carry a small sanitiser bottle (60-90% alcohol) with you to disinfect your hands when washing is unavailable.
When Coughing and Sneezing use your armpit, elbow or handkerchief to prevent release of infected droplets over others and avoid touching eyes, nose, mouth area with your hands.
Flu injections are now available at Millhouse 130. This will not protect you from COVID-19, but will build immunity to other forms of influenza, thus preventing a double infection.
Yours in good health,
Dr Richard J Coleman