"Partnering in Health and Healing". We are independent general practitioners who share medical facilities as we care for our patients. Each doctor endeavours to provide quality comprehensive service, at a reasonable cost, to the individuals and families under their care. However when a doctor is unavailable, for reasons of part-time attendance, sickness, study or annual leave, the attending doctors will provide medical care to all patients. Our role is to enable each person to attain quality health. Where necessary, as in accidents, acute and chronic illness, we utilise the appropriate technology (diagnostic and surgery) and medical therapies, to facilitate the healing process. In many cases, 'inherent life energy' can be enhanced through simple interventions with nutrition, exercise, mind transformation and lifestyle change. At all times the dignity of the person is respected.
Our priority is that all patients are seen by their doctor within 10-15 min of their appointment time, unless an extenuating situation, like a medical emergency, occurs.
We have an extensive complaints policy whereby you may raise issues of concern with the Centre or, if dissatisfied with the outcome, with the Health and Disability Commissioner.
Millhouse Integrative Medical Centre is fully accredited with the Royal NZ College of General Practitioners Cornerstone
Programe. To achieve accreditation a clinic has to undergo three yearly assessments of practice systems, patient experiences and professional development against the College standard, Aiming for Excellence.(AFE). In addition Millhouse has achieved one of the Top Practice awards with the Easthealth PHO for the last four years.