patient information

PHONE CALLS and requesting a service (location and hours)
When dialing in to 5374980 you will hear a message about 111 emergencies and then be prompted to
'PRESS 1' for Reception, 
'PRESS 2' for the Practice Nurse at 128 Millhouse (Drs Coleman, Khella and Wong)
 'PRESS 3' for the Practice Nurse at 130.  (Drs McLaren and Seligmann)
or 'PRESS 4' for Sonali Mehendale, beauty therapist.
Early in the morning our telephone lines are busy; if your request is non-urgent it is easier to contact us after 10.00 am.
After our receptionist has welcomed you, please indicate if your request is for an appointment, investigation results
(blood, X-ray), repeat prescription or for another service.
MAKING AN APPOINTMENT (5374980 and PRESS '1’)
Please indicate if you need an urgent or non-urgent consultation. Urgent consultations will be immediately transferred to a nurse who will ascertain the seriousness of your problem. When a nurse is unavailable your doctor will be immediately be contacted. Non-urgent consultations will be given an appointment time with the doctor of your choice.
If reception does not advise the location of your appointment, please ask for instruction. On arrival at reception please check you are at the correct location.
Please note: Most appointments are for 15 minutes.
30 minute appointments for which an extra charge may apply are given to:
New patient/first visit, Multiple problems consultation
Comprehensive medical examination
Minor Surgery, Immigration medicals, which may take up to 45 min.
IMMUNISATION appointments (PRESS '1’)
Immunisation appointments may entitle your child to a well-child check. Please indicate this to Reception so an appointment is made for both nurse and doctor, on the less-busy days, Tuesday, Wednesday and Thursday between 10.00 am-3.45 pm.
NURSE appointments (PRESS '2’ for 128 Nurse, PRESS '3' for 130 Nurse)
Free nursing services include blood pressure, weight checks, and child & flu vaccinations (65 yr & chronic conditions). Venepuncture (blood taking), injections, APS therapy, and liquid nitrogen (wart treatment) are charged a nominal fee. Patients are asked to schedule appointments for the nurse services between 9.00 am-4.00 pm weekdays. Reporting results......
PRESCRIPTION REQUESTS
EMAILED (click here) or FAXED requests (09 537 5476) - are preferred but scripts can be requested by phone. Please be ready to provide details on medication, chemist fax number and address. Allow at least 24 hours for processing. A charge will be made for this service; 3-month scripts cost $18.00 and the charge for faxed prescriptions is $20.00. 
SERVICE CHARGES
Additional fees may be charged for extended consultations, medical equipment used, thinprep smears, specialist referral letters, additional investigation requests, supportive patient documentation and repeat prescriptions.
 PAYMENT FOR SERVICES is by cash, cheque,  EFTPOS or credit card.
Fees are dependent on Registration status.
Accounts are by prior arrangement and are charged an extra $10.00.

AFTER HOURS care and emergencies
Phone or visit Eastcare A&E: 260 Botany Road, Howick, 2013.  Phone (09) 277 1516