Early in the morning our telephone lines are busy; if your request is non-urgent it is easier to contact us after 10.00 am.
After our receptionist has welcomed you, please indicate if your request is for an appointment, investigation results, (blood, X-ray), repeat prescription or for another service.
If requesting an appointment, please indicate if you need an urgent or non-urgent consultation. Urgent consultations will be immediately transferred to a nurse who will ascertain the seriousness of your problem. If a nurse is unavailable, your doctor will be immediately be contacted. Non-urgent consultations will be given an appointment time with the doctor of your choice.
Attending Your Appointment
We are located in two adjoining buildings. On arrival at reception, please check you are at the correct location. If reception does not advise the location of your appointment, please ask for instruction.
Please note: Most appointments are for 15 minutes. 30 minute appointments for which an extra charge may apply are given to:
Reception now requires at least 2 hours' notice if a patient cannot attend an appointment; if this is not given and no exceptional circumstances apply, the fee will be invoiced.
After Hours Care and Emergencies - Phone or visit Eastcare A&E: 260 Botany Road, Howick, 2013. Phone (09) 277 1516
Please note that if you have suspicious flu-like symptoms, please call us for advice. Do not come into the waiting room.
You can speak to us by phone or call Healthline on 0800 358 5453
128 and 130 Millhouse Drive
8:30am - 6.45 pm weekdays (last appointment 6:30pm) at 128
8:30am - 5.00 pm weekdays at 130
9:00am - 12:00 pm Saturdays at 128
After-Hours Emergency and Medical Care is provided by:
Eastcare A&E: 260 Botany Road, Howick, 2013
Phone 277 1516