The following information is provided to assist those using the services of Millhouse Medical Centre.

Please note that patients who are enrolled with the East Health PHO are at an advantage.

When dialing in you will prompted to PRESS ‘1’ for Reception or PRESS ‘2’ for the Practice Nurse. Early in the morning our telephone lines are busy; if the your request is non-urgent it is easier to contact us after 10.00 am.

After our receptionist has welcomed you please indicate if your request is for an appointment, investigation results (blood, X-ray), repeat prescription or for another service.

Please indicate if you need an urgent or non-urgent consultation. 

Urgent consultations will be immediately transferred to a nurse  who will ascertain the seriousness of your problem. When a nurse is unavailable your doctor will be immediately be contacted. 

Non-urgent consultations  will be given an appointment time with the doctor of your choice.

Please note: Most appointments are for 15 minutes.

30 minute appointments for which an extra charge may apply are given to:

New patient-first visit, multiple problems  consultation

Insurance medicals

Minor surgery

Comprehensive medical examination  

          Immigration medicals may take up to 45 min.

Immunisation appointments may entitle your child to a well-child check. Please indicate this to Reception so an appointment is made for both nurse and doctor. Vaccination appointments are on the least-busy days, Tuesday, Wednesday and Thursday between 10.00 am-4.00 pm

Free nursing services include blood pressure, weight checks, child & flu vaccinations (65 yr & chronic illness) and venepuncture (blood taking). Injections, APS therapy, and liquid nitrogen wart treatment  are charged a nominal fee.  Patients are asked to schedule appointments for the nurse service between 9.00 am-4.15 pm. 

When phoning for results you may contact the nurse directly by entering ‘2’. We would prefer that non-urgent inquiries are received between 10.00 am-4.00 pm on the quieter days of Tuesday, Wednesday and Thursday. If the nurse is unavailable, Reception will arrange for her to contact you as soon as is practical.   Mobile phone contact is used only in exceptional circumstances.

• Blood test results are usually received within two days.

• X-Rays  & Ultrasound non–hospital reports are received the next day. 

• MRI & CT scans may take a few days.

• Cervical smears  may take up to three weeks for reporting.

All doctor requests for urgent results are reported on the same day. Remember you can make a follow-up appointment at any time to discuss your results.

Additional fees may be charged for extended consultations, medical equipment used, thinprep smears, specialist referral letters, additional investigation requests, supportive patient documentation and repeat prescriptions.